ACCOUNT-BASED
Your account, project records and workspace data are stored in the LINETECH backend and are available through authenticated access.
01 / PRIVACY
PRIVACY
Your information stays clear and under your control.
A practical overview of how LINETECH handles account, project, workspace, chat and file data while operating and delivering its services.
NO DATA SALES
LINETECH does not sell or rent your personal information.
CONTROLLED ACCESS
Project information is protected by account and project permissions and is available only to authorized users and LINETECH staff when needed.
Scope of this policy
This policy explains how LINETECH handles information when you use the website, create or access an account, submit a project request, use the client workspace, exchange project messages, upload files or receive project handover materials. Project-specific agreements may add confidentiality or data-handling requirements for a particular engagement.
Information you choose to provide
When you create an account or work with LINETECH, you may provide your name, email, company or brand, contact details, project goals, service needs, budget range, timing, notes and other project context. You may also send chat messages and upload images, audio, documents or other supported project files. Submitted project data is stored with your authenticated account and project records.
Storage, sessions and browser preferences
LINETECH uses browser storage for limited preferences such as language, temporary service-discovery context and a short-lived project-request draft during sign-in or email confirmation. Pending project drafts are treated as valid for 24 hours, removed after successful submission, and cleared when the form is next opened after expiry. Authenticated project data is stored in the backend rather than being limited to one browser. Signed-in sessions use Secure, HttpOnly, SameSite cookies so the website can maintain and refresh authenticated access without exposing session tokens to normal page scripts.
DATA & STORAGE
Where the current platform keeps data
LINETECH uses a mix of browser preferences, secure session cookies, database records and private project storage depending on the feature.
| ITEM | STORAGE | PURPOSE | DURATION |
|---|---|---|---|
| Language preference | Browser storage + preference cookie | Remember Arabic or English across visits. | Until removed or the preference expires. |
| Account session | Secure HttpOnly cookies | Keep an authenticated session and refresh it securely. | Short-lived access session; refresh session may persist when “Remember me” is selected. |
| Pending project draft | Temporary browser storage | Preserve an unfinished project request while you sign in or confirm your email, including across a new browser tab on the same device. | Valid for 24 hours; removed after successful submission or when the form next opens after expiry. |
| Project & workspace records | Supabase database | Store requests, project status, activity, handover items and workspace information linked to the client account. | For as long as reasonably needed for the project, business records, security or legal obligations. |
| Chat & project files | Supabase database + private storage | Store project messages, notifications, images, documents, audio and delivery files. | For as long as reasonably needed for communication, delivery, handover, security or required records. |
Accounts and authentication
Account authentication is handled through Supabase Auth. LINETECH uses authenticated sessions to protect the workspace, chat, handover and administrative areas. Infrastructure may also process technical request data needed to deliver, protect and troubleshoot the service, including IP address, browser or device information, timestamps, network information and request logs.
Project chat and files
The client workspace can store project chat messages and supported attachments such as images, documents and audio. These records are connected to the relevant project so the client and authorized LINETECH staff can communicate, review materials, deliver work and complete handover. Files are kept in private project storage rather than a public file bucket.
How information is used
Information received by LINETECH may be used to create and maintain your account, evaluate and plan requested work, operate the workspace, communicate about the project, deliver files and services, maintain project and handover records, provide notifications, protect the platform, resolve issues, and meet applicable legal or administrative requirements.
Retention
Account, project, communication and file records may be kept for as long as reasonably necessary to operate the account, deliver and support the project, complete handover, maintain business records, prevent disputes, protect security, or meet legal and administrative obligations. Browser preferences remain subject to the storage controls of your browser and device.
Your choices and rights
You can clear browser preferences through your browser controls. You may also contact LINETECH to ask about, access, correct or request deletion or restriction of certain personal information connected to your account or project, subject to applicable law, security checks and records LINETECH is required or reasonably needs to retain.
Security
LINETECH uses access controls, row-level database policies, private project storage, secure session cookies, request rate limits, security headers and upload validation as part of the current platform protections. No online system can be guaranteed completely secure, so clients should still avoid sending credentials or unnecessary highly sensitive information through general project fields or chat.
Updates to this policy
This policy may change as LINETECH adds features, integrations, providers or communication methods. When the way information is handled changes materially, the current policy and its last-updated date will be revised on this page.
PRIVACY QUESTIONS
Want to ask about your information?
Use the LINETECH contact page to reach us about privacy or information connected to your account or project. Include enough context for us to identify the relevant account, conversation or project.
Contact LINETECH